Concurrent Session I: T'n T (Train in Ten) Dynamite Communications Training in Ten Minutes
Tuesday, November 16: 13:00 - 14:00
Speaker: Kirsten Vincent, Coaching Coordinator & Staff Development Trainer, Winnipeg Police Service
Session Description: Ten minute daily training exercises, called T'nT's (Train in Ten) provide an up to date, timely review of Service procedures on High Risk/Low Frequency events. Participants are provided with objectives, the relevant policy or procedure, an analysis and a multiple-choice question related to the scenario in order to test the member's understanding of the topic.
Topics are created by a select group of trained dispatchers and 911 operators who contribute to their team's learning. Supervisors also submit suggestions for topics as they see the need for procedure review first hand. T'n'T's are used to review existing procedure and to practice new procedure as it is introduced.
Learning Objectives:
- Provide participants with ongoing, small amounts of training material related to practical work examples, rather than a large amount of lecture material at one time. This increases retention of the training content.
- To provide a cost effective training method that does not require scheduling staff on their days off or on overtime.
- Ensures training is delivered, reviewed and tested in a timely fashion for mandatory training requirements particularly for topics of high risk/low frequency.
Speaker bio: Kirsten is a 10 year member with the Winnipeg Police Service. She began her career as a Call Taker and was promoted to Police Communication Officer a few months later. During this time, Kirsten found coaching new members of the Communication Centre to be a very rewarding, interesting and challenging aspect of the job. She enjoyed it so much, that she applied for the position of Coaching Coordinator and Staff Development Trainer for the Communication Centre. Here, Kirsten brought her commitment, knowledge and passion to make her Communication Centre the best it can be, to coaches and trainees alike.