Program

The program is different this year in that we are starting the official program on Tuesday instead of Monday.  This is intended to give our vendors and delegates the opportunity to travel on a weekday.

November 15 – 18, 2010

Monday, November 15

• Conference Orientation (14:00)
• Tradeshow Set-Up
• Opening Reception on Tradeshow Floor (18:00 - 22:00)

Tuesday, November 16

• Opening Breakfast & Keynote Speaker (7:30)
  • "Lessons Learned from the Vancouver 2010 Olympics" - Bud Mercer, Assistant Commissioner in Charge of the Vancouver 2010 Integrated Security Unit
• Tradeshow open (10:00 - 16:00)
• Concurrent Session I (13:00 - 14:00)
  • "Mental Illness and Emergency Dispatch" - Jocelyn Lymburner
  • "T'nT (Train in Ten) Dynamite Communications Training in Ten Minutes" - Kirsten Vincent, Winnipeg Police Service
  • "Somebody has to die?  Leadership Guide to Enduring Customer Service" - Sue Pivetta, Professional Pride Inc.
  • "Information Security in Public Safety" - Motorola
• Concurrent Session II (14:15 - 15:15)
  • "Ten Best Practices in the Emergency Communications Centre" - Karen Fry, Surrey Fire Service
  • "Social Media" - Gillian Shaw
  • "Mending Morale" - Joel McDonald, City of Lethbridge
  • "Dispatch Console Environment" - Madeline McAfee, Motorola
• Concurrent Session III (15:45 - 16:45)
  • "The Ripple Effect - Understanding the subtle signs of stress" - Dave Ralph & Dr. Lori Gray
  • "Mentorship - 'With Great Power comes Great Responsibility' - Spiderman" - Danielle Baribeau, Ottawa Police Service
  • "Principles of Performance Management" - Jason Brolund, Kelowna Fire Department
  • "P25 Phase II" - Paul May, Harris Public Safety and Professional Communications
• Free night to explore Vancouver

Wednesday, November 17

• Concurrent Session IV (9:00 - 10:00)
  • Gang Task Force
  • "Training with a Purpose - The Key to Successful Training" - Corinne Begg, Begg & Associates
  • "RFP Process Demystified - How to Make it Work" - Holly Barkwell, Barkwell Holland Group Inc.
  • "Get Behind the Wheel - Building a Road Map to the next Gen 911" - John Wynia, NICE Systems
• Tradeshow open (10:00 - 16:00)
• Concurrent Session V (10:30 - 11:30)
  • "Crisis Intervention" - Scott Valance
  • "Problem Based Learning for Communication Centre Training" - Leigh Robb, Winnipeg Police Force
  • Title Pending - Gord Dirk
  • "Using Satellite to Enhance your Public Safety LMR System" - John Facella, Harris Public Safety and Professional Communications
• Lunch (11:30 - 13:00)
• Concurrent Session VI (13:00 - 14:00)
  • "Answering the Call for Everyone" - Karen Martin, BC Coalition of People with Disabilities; Karen Van Biesen, Voice of the Cerebral Palsied of Vancouver; Craig Langston, Cerebral Palsy Association of BC
  • "Closing the Loop:  Operations, Training and Quality Management" - Val Hawick, City of Vancouver
  • "Inspirational Leadership: Using the power of the Dreams Program" - David Reeve, The Nurse Next Door
  • "Unlock the Power of Data with Business Intelligence" - Chris Klimm, Intergraph Canada Ltd.
• Concurrent Session VII (14:15 - 15:15)
  • "Preparing for the Worst Call of Your Life" - Vince Savoia, The Tema Memorial Trust
  • "Appreciative Inquiry:  How to Revitalize your workplace without a clean sweep" - Alice McPherson, Kwantlen Polytechnic University; Tally Wade, Kwantlen Polytechnic University
  • "Walking the Fine Line - Managing People in a Data World" - Marc Dube, City of Vancouver
  • "P25 Update" - Motorola
• Concurrent Session VIII (15:45 - 16:45)
  • Title Pending - Tanya Stilleta
  • "You're Hired!  Now What?  5 Steps to Guaranteed Training Results" - Danielle Baribeau, Ottawa Police Service
  • "Finding Control in Chaos - Incident Command in Communication Centre" - Michie Vidal, Surrey Fire Service
  • "Public Safety Applications for the Mobile User" - Motorola
• Awards Gala Reception (17:30 - 18:30)
• Awards Gala Dinner (18:00 - 23:00)

Thursday, November 18

• APCO Canada General Meeting (8:30 - 10:00)
• Concurrent Session IX (10:30 - 11:30)
  • "Vicarious Trauma - It's Not Burnout" - Christine Vincent, Victoria City Police
  • "Have your Pants Dialed 9-1-1 today?" - Jody Robertson, E-Comm Vancouver
  • "Your Recruiting Process" - Darcy Wilson, City of Vancouver; Renee Berard, City of Vancouver
  • "4G for Public Safety" - Motorola
• Lunch & Keynote Speaker (11:30 - 13:30)
  • "Unleash the Power of Vision Inside Your Organization" - John DeHart, Nurse Next Door Professional Home Care Services
• Concurrent Session X (13:45 - 14:45)
  • "Psychology of a 9-1-1 Call" - Kim Rigden, Kim Rigden & Associates
  • "Programming the Mind for Success" - Connie Kilbreath-Fraser, City of Calgary; Dan Fraser, City of Calgary
  • "G8/G20 - A Planning Decathlon"- Ted Harris, EMS Lead for Command, Toronto; Jan Benedict Wandeck, Interoperability Advisor to the National Safety Agency of Australia
  • "Meeting the Community Needs - 911 World of IP and Enhanced Data" - Mary Boyd, Intrado Inc.
• Concurrent Session XI (15:00 - 16:00)
  • "Is there a Bully in your Communications Centre" - Nancy Banks, Peel Regional Police
  • "True P25 Interoperability" - Scott Skibness, Tait Radios
  • "2010 Games E-Comm OCC Operational Review" - Cindy Defazio, E-Comm
  • "Advanced MIS Applications for the Call Centre" - Tim Miller, Plant CML - EADS
• Closing Reception (16:00 - 19:00)